Everything customers commonly ask before shipping with us.
No, GRACEM9 Cargo & Logistics does not have a business office in Canada. All goods ship directly from our warehouse in Lagos, Nigeria to your delivery location in Canada.
We ship dried foods and household items only. All items must be able to withstand a long sea voyage, so we strongly encourage sourcing pest-free, quality goods.
Yes. Alongside our standard sea cargo service, we now offer air cargo and express delivery from Nigeria to Canada for customers who need faster shipping. Contact us for air cargo rates.
Yes. We offer pickup to ease the stress of dropping off at our warehouse. Call or WhatsApp us to arrange a pickup time.
Sea cargo from Nigeria to Canada typically takes 3–4 months if there are no delays, and up to 6 months if there is a delay. Sea freight is slower than air but far more cost-effective for bulk goods.
Because sea cargo can take several months, pests and bugs can multiply quickly if they're present in the shipment when it leaves. We strongly encourage customers to instruct their representatives in Nigeria to source good-quality, pest-free, bug-free dry foods to reduce this risk significantly.
Yes. All items and foodstuff arriving in Canada are subject to checking and inspection by Canadian customs. This is standard for all international sea cargo shipments.
Shipping from Nigeria is ₦300 per kg, plus a $1.50/kg customs clearance fee charged on arrival in Calgary. Local delivery from Nigeria to Calgary is $80 per 100kg. See our Pricing page for full details.
Yes. While all customers are treated equally and fairly, customers shipping the highest kilograms of goods receive discounted rates. Contact us for a quote based on your shipment size.
We provide after-transaction customer service to ensure you're fully satisfied with your shipment. If anything isn't right, reach out and we'll make it right.
Our customer support line is open 24/7 — reach us anytime by phone or WhatsApp at (306) 999-1402 (Canada) or +234 703 065 9287 (Nigeria). Warehouse drop-off hours are Monday–Friday, 9am–6pm.
Our warehouse is at 72 Capitol Road, Agege, Lagos, Nigeria. Drop-off hours are Monday–Friday, 9am–6pm, or ask about pickup if you can't make it in.
We accept all common payment methods. Contact us to confirm the best option for your transaction.
